Absa Bank through its chief executive officer and managing director has confirmed receiving a complaint letter from a concerned Kenyan against one of its branch managers.
The letter written by Elizabeth Kinyanjui was received on February 14 2025 and it details numerous complaints against Serah Muthui who works at the bank’s branch in Nyali.
In the letter, Elizabeth has notified the bank’s management of the distress and pain Serah has caused to the children of one Elias Kariuki Kavwangi whom she is dating.
Elizabeth is the aunt of Kariuki’s wife who is feeling abandoned after Serah invaded her matrimonial home
“We came to learn about Serah after Kariuki’s children raised an issue about her frequent visit to their marital home in Shanzu at Tsavo Street opposite Club Volume,” the letter reads.
She claims that Serah used to deliberately invade Kariuki’s home with her car (KDC 004B), leave it there as they used Kariuki’s car (KBJ 977Y) Mitsubishi red in colour to go and party as the children suffered.
The family as per the letter got wind of Serah’s Absa links when she arrived at the home.
“As a family we even think that Serah has used unknown powers to lure Mzee Kariuki who is 55-year-old,” the letter further reads
The family is scared that Serah has introduced Kariuki to many illegal dealings and money laundering deals that have made him elusive.
Kariuki was born in Embu East, Gicheche sublocation, the wife is normally away for work. He has never caught himself in such a scenario and we wonder why.
“If that is not witchcraft, what is it? One day, the boys even found her ID that she had left behind when she wanted Kariuki to get her the number plate of her car from Miritini. She came to learn that she has two children and she should respect other homes,” the letter adds.
Elizabeth adds that one day, the boys went through the father’s phone only to come across dirty material not worth sharing.
She is asking the bank to intervene and ask Serah to respect marital homes and not to associate the family in scandals involving the bank’s anomalies.
Serah has separately been accused of involvement in corrupt dealings, money laundering deals and interfering with homes.
A social media user recently blasted her over the same issues.
“Hello Absa Kenya, I am reporting this without any contradiction that your employee Ms Serah Muthui who works in Nyali branch is destroying matrimonial homes,” Johntez Githungumi posted.
Her relationship with Kariuki has allegedly seen him linked to the murder of a middle aged man in what was reported as a love triangle fallout.
In the letter Elizabeth has also added that she would not want to come across bloodshed like what happened to one of the Absa employees who was murdered over love triangle.
“We kindly ask the management to quickly handle this matter because we remember there was an employee of Absa who was killed over the same issues about love triangle. Let not our family get into this please,” she added
According to several media outlets Oscar Owino died after a night of merrymaking and his case reported at Nyali Police Station OB number 02/14/08/23.
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